Elevate Efficiency,
Enhance Experiences
About VOCA
Designed for Ease, Engineered for Results
VOCA has been meticulously designed to simplify inbound lead and guest management. Industry experts have collaborated extensively with our team to create a revenue-generating product that’s remarkably intuitive. Witness the impact of just two clicks – that’s all it takes to see the tangible value our solution brings to your business.
Improve your Guests' Experience
Provide a professionally branded welcome and specific on-hold messaging for every client that calls your salon. Your very own secure live call webpage enables your reception team to quickly identify a missed client call and return that call as soon as possible, making sure ALL clients and their respective revenue gets booked in.
Provide every client with a seamless call journey. Keep them engaged and informed allowing your team to deliver on your promises.
See what our Clients Say
Features
For Your Clients
Branding
Provide a professionally branded welcome and specific on-hold messaging for every client that calls your salon.
Missed Call SMS
Ensure your guests are informed and engaged with our automated missed call SMS reassurance.
Personal Greeting
Have the power to instantly identify your caller, even before you pick up the phone for that extra special touch.
VIP
For big spending clients, their calls can be moved to the front of any queue, so they are dealt with immediately.
For Your Reception Team
Reception Health
A simple traffic light system showing every call into your business, empowering your Reception Team to quickly identify missed client calls for action.
KPI
Simple to analyse, vital industry standards that all Reception Teams should adhere to for success.
Call Outcomes
Quickly understand why clients are calling your business and how the Reception Team can become more effective.
Call Back Value
Understand the TRUE value of your Reception Team proactively returning client missed calls.
HOW & WHY
HOW Does it Work?
Even while your team is occupied, VOCA engages clients in-queue with sophisticated messaging, providing a personalised touch and keeping them connected and engaged.
Ensure your guests are informed and engaged with our automated missed call SMS. They’ll receive a callback notification according to your business’s specifications, leaving them assured and satisfied.
VOCA isn’t just about missed calls, it’s about transforming your approach to engagement. Your front-of-house team, the face of your brand, holds unmatched significance. They’re the bridge between your business and your guests, the custodians of first and lasting impressions. VOCA empowers them to deliver unparalleled experiences.
VOCA delivers more than visibility. It’s about equipping you, the business owner, with real-time inbound and outbound data. Accountability finds its place, and insights provide a blueprint for enhancement. The VOCA consultancy team partners with you, decoding complexities and charting a course for maximised efficiency.
WHY Does it Work?
Businesses are spending £100s if not £1000s on digital marketing to attract more revenue. Over 60% of the interest generated will call your business. However, Phone as a Channel (PaaC) can sometimes be overlooked as an old technology, with many businesses instead only focussing on their online bookings volume. This is severely limiting the potential of your business.
After rebooking on premises, the phone is the next largest revenue channel and therefore, your business deserves that same visibility and control around client call behaviour and outcomes.
Spending the time and cost to set up a marketing campaign, when your Reception Team do not have the tools available to capitalise on the investment, is an opportunity missed and a first impression that underwhelms.
COmparison
Streamline Front Desk Operations
VOCA Business
Non VOCA Business
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